The Associate in Computer Secretarial program is an allied program of Bachelor of Science in Office Administration with policies and standards stipulated in CHED Memorandum Circular No. 22 series of 2006.
The program aims to prepare the graduates for a career in office administration specifically in various general and specialized administrative support, supervisory and managerial positions. It also aims to equip graduates with the competencies and skills, knowledge and work values necessary for self-employment
- Clerk/Encoder. Encodes letters and reports from draft or from dictation to professional format and does manual/electronic filing.
- Stenographer/Transcriber. Takes and transcribes proceedings of convention, seminars, speeches, court depositions, investigation, etc. and encodes resolutions, summons, court decisions and other documents from draft or from dictation to professional format.
- Bookkeeper. Keeps the book of accounts of the business/organization and performs bookkeeping and functions that may be assigned to him/her by the accountant.
- Call Center Agent. Attends to inquires and/or complaints of customers by telephone, promotes the sale or use of a product or service, persuades customers to update or settle their account and provide technical/post-sales support.
- Customer Relation/Reception Clerk. Receives and transfers calls, receives and direct visitors, performs multiple office support tracks as assigned by multiple supervisors.
- Customer Service Representative. Communicates effectively and courteously with customers through a variety of means: in person, by telephone, through e-mail, regular mail, fax, etc.; provides information in response to inquiries about products or services; handles and resolves customers' complaints, assist customers in business dealings with the company; files and retrieves customer correspondence and records, and ensures high standards of customer service.
Advanced Office Positions
- Office Supervisor/Manager. Coordinates various office support services, communicates effectively with people of diverse cultures from different levels in both oral and written forms, supervises office administrative staff and perform basic accounting functions.
- Executive Assistant. Performs administrative duties for executive management such as making travel and meeting arrangements, training and supervising support staff, preparing report and financial data, etc., does research using various resources including internet, coordinates projects and works well with all levels of internal management and staff, as well as other stakeholders of the company.
- Administrative Assistant/Department Assistant/Coordinator. Performs administrative and office support activities for multiple supervisors such as: transferring calls, receiving and directing visitors, encoding, filing and faxing, performs jobs such as multimedia researcher, coordinates video conferencing functions such as preparing schedules site, procuring equipment, and hosting conferences, and coordinates various support services.